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Frequently Asked Questions
How soon should I call the NYC moving company professionals at Ben Hur?
The earlier you call, the better. The more lead time you can give, the more likely we will be able to meet your preferred pick-up and delivery schedule and be ready to address all your moving needs.
Can I get a free on-site estimate?
Yes, upon request, we will send one of our relocation consultants to your home. Ben Hur’s relocation consultants are trained to assist you with all your moving & storage needs, and to advise you on any relocation related question. Our relocation consultant will provide you with a written binding estimate, which specifies all costs and services included.
What is a binding estimate?
A binding estimate guarantees in writing the cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at origin or destination (such as adding items, additional packing, or shuttle service to a location to which a full-size van cannot access), additional pricing will apply for these specific services.
What is the difference between hourly, weight, and volume estimates?
Local moves are normally conducted and charged on an hourly basis. Long-distance and international moves are normally performed by weight or volume. Ask our relocation consultant which way your move will be performed.
What should I pack by myself?
The term packing refers to small objects and loose items. It does not mean to include furniture. The level of packing you should do is entirely dependent upon the amount of time, money, and energy that you may want to spend. You can leave the entire packing to us, pack partially, or pack everything by yourself. Most customers prefer the movers to pack all artwork, lamps, electronics, breakables, and delicate objects. When you receive an estimate from our relocation consultant, do not forget to describe all the items that need special care.
How will the movers protect my furniture?
Ben Hur provides full protection service to all furniture. All furniture will be fully wrapped with heavy duty moving pads. Glass, marble, and delicate surfaces will be crated by the movers in cardboard or wood. When you receive an estimate from our relocation consultant, do not forget to describe all the furniture that needs special care.
Should I dismantle and reassemble my furniture?
You may if you wish to save some time, but it is not necessary. In fact, most clients leave all dismantling and reassembling work for the movers. The movers will reassemble all the furniture that was dismantled. When you receive an estimate from our relocation consultant, do not forget to describe all the furniture that needs special care.
Do my appliances need special attention?
Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, or mechanical arms, should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move. Ben Hur will perform these services using either our own qualified personnel or an authorized service company. Ask our relocation consultant about servicing your appliances for moving.
My new location is not ready yet. What should I do?
If your new home is not ready, you have two options from which to choose. One is to extend your stay at your old location. The second is to store your goods until the new location is ready. Whether you require overnight, short-term, or long-term storage, Ben Hur provides perfect storage solutions for your needs. Check with our relocation consultant which storage service best suits your situation.
What type of payment do you accept?
We gladly accept payments in certified check, money order, cashier’s check, or cash. For long distance moves, 50% of the payment is required upon pick up and the remaining balance is due upon delivery.
Are my goods protected against loss or damage while in transit?
Yes, but the customer should determine the type and level of protection. There are three available options: Release Value Liability (weight based) or Full Value Liability. Our relocation consultant will explain to you all the protection options and rates. Third Party insurance is also an option. If you have homeowner or renters insurance, inquire with your insurance agent about “in-transit” coverage.
What happens if I have to reschedule my move?
Ben Hur is aware of the complexity of moving in general, and choosing a moving date in particular. Therefore, we are always ready to accommodate any change to our customers’ moving schedule. Please contact our relocation representative, as soon as you know about the required change in moving arrangements.